Policies

Refund and Cancellation Policy

Effective September 18, 2026

This policy applies to every service sold by Cashflow Capital Consulting LLC, doing business as Funding Flow AI (“we” or “the Company”). It is written in plain language on purpose. If your signed agreement says something more specific, the agreement controls.

1. What we sell and how it is delivered

We sell digital services: AI receptionist installs with a monthly managed service, website builds with a monthly care plan, custom AI systems and automation builds, and consulting engagements. Everything is delivered electronically. A service is delivered when it is live and working as described in your agreement: a receptionist line that answers calls, a website at its URL, or a system handed over and running.

2. Setup, build, and project fees

Setup and build fees pay for the configuration and build work itself, so they are earned as the work is performed.

  • Before work begins: if you cancel before we have started configuration or build work, we refund the setup or build fee in full.
  • Once work has begun: the fee is earned and non-refundable, because it covers work already performed.
  • Website builds: the $500 build deposit is earned when work begins. The $500 balance is earned when the site is approved and is non-refundable once paid.
  • Custom builds and consulting: deposits are earned when work begins and milestone payments are earned when each milestone is delivered, as set out in your statement of work.
  • If we fail to deliver: if we cannot deliver the service described in your agreement within 30 days after we have received everything we need from you (business information, calendar or phone access, approvals, and content), you may cancel and we will refund the setup or build fee in full.

3. Monthly service and care plan fees

Monthly fees (for example, the AI receptionist service or the website care plan) are billed in advance on or about the same day each month and run month to month.

  • You may cancel at any time with 30 days’ written notice. Email is sufficient.
  • A monthly fee covers the month in which it is billed. We do not refund or prorate a month in which the service was available, in whole or in part.
  • No further monthly charges are made after your cancellation takes effect.
  • Fees already billed are not refunded on cancellation.

4. Usage charges

Some services carry usage charges billed through a platform wallet at the rates disclosed in your agreement: call minutes, text messages, and AI processing. Usage that has been consumed is non-refundable. A prepaid usage balance that has not been consumed is refunded when your service ends, on request.

5. Purchases financed through Klarna, Affirm, or another provider

This policy applies the same way to financed purchases. When a refund is approved on a financed purchase, we process it through the financing provider, which cancels or adjusts your remaining installments and returns any installments already paid according to its own terms and timelines. We do not refund a financed purchase by any other method.

6. How to cancel or request a refund

  • Email billing@fundingflowai.com, or call or text (786) 733-4009, with your name, business name, purchase date, and the amount.
  • We acknowledge every request within 2 business days and resolve it within 10 business days.
  • Approved refunds go back to the original payment method and typically appear within 5 to 10 business days, depending on your bank or card issuer.

7. Billing questions and chargebacks

Please contact us first with any billing concern and allow us 10 business days to resolve it before disputing a charge with your bank or card issuer. We resolve almost everything on the first message. Your agreement provides that a chargeback filed on services that were actually delivered is a breach of the agreement and carries a $50 processing fee plus our costs of responding, and that we may suspend the service while the dispute is open.

8. Refunds required by law

Nothing in this policy limits any refund or cancellation right you have under applicable law. Where the law requires a refund, we provide it.

9. Changes to this policy

We may update this policy. The version in effect on the date of your purchase governs that purchase, and the effective date at the top of this page shows when it was last changed.

10. Contact

Cashflow Capital Consulting LLC, d/b/a Funding Flow AI, Florida.
Billing: billing@fundingflowai.com
Phone: (786) 733-4009
Book a call: fundingflowai.com/book